The following terms and conditions are for the purchase of your nights on the Ecobnb platform using the “Ecobnb Gift Card“.
Ecobnb Gift Card: a digital gift for green stays
The Ecobnb Gift Card is a prepaid payment card available in different denominations (€ 10, € 50, € 100, etc.) that can be used on the Ecobnb platform. The gift cards are issued digitally and are valid for 12 months from their activation.
Traveler: how can I use my gift card?
Using your digital gift card to book eco-friendly stays on Ecobnb is easy: follow the instructions on this page
Accommodation Facility: how do you receive payment for a stay with a gift card?
When you receive a booking confirmation with a gift card, the confirmation message received via email from Ecobnb is distinguished by a green box (see image below). The message shows the following message:
For this reservation it has been used an Ecobnb Gift Card.
The traveler will have to pay X €, plus city tax if due.
Ecobnb will pay the amount of Y €, from which any 10% commission will be subtracted, if you do not have a PRO or PLUS membership.
You will have to issue an invoice/receipt addressed to the traveler only for the total of X+Y € and Ecobnb will automatically make the payment via Stripe.
No action is required.
Who pays the reservation with a gift card?
As explained in the message you receive via email from Ecobnb:
- Ecobnb will pay the amount purchased by the traveler with a gift card, as indicated in the reservation message;
- the Traveler will pay you the remaining sum (indicated in the reservation message) and any tourist tax.
Who do you need to issue the invoice/receipt to?
In the case of booking with a gift card, you must issue an invoice or receipt to the traveler, as in the case of a normal booking through Ecobnb.
How do you receive payment from the Traveler?
You can decide to receive the amount due to the traveler in the manner you prefer.
How do I receive the payment from Ecobnb?
The payment of the gift card fee due by Ecobnb takes place automatically.
On the day of check-out at midnight, you will receive a message from Ecobnb confirming that the payment of the gift card has been taken over by Ecobnb.
In the following days, the refund of the gift card is accepted by Ecobnb, and therefore you receive a new email message confirming the payment of the gift card. A few days later you will receive the amount in your bank account, via STRIPE.
When do I receive payment from Ecobnb?
Within 7 days of the automatic payment request, you will receive the payment confirmation, and the Ecobnb invoice relating to the 10% commission if due.
The payment of Ecobnb will take place through the Stripe secure online payment system directly to the indicated current account of the accommodation.
You will, therefore, have a payment from Stripe on your account, according to the bank transition times.
Do you have any doubts or questions regarding the GiftCard?
Write to us at coupon@ecobnb.com