The Digital Gift Card is a dematerialized card that can be used on the platform Ecobnb to book eco-friendly stays. Here are the Answer to the most Frequent Questions on the Gift Cards, and the Terms & Conditions of use.

The digital Gift Card is a dematerialized card sent via email to the person that purchases it. A prepaid payment card is available for different amounts (10€, 50€, 100€ et.) that can be used on the platform Ecobnb to book eco-friendly stays all around the world. Every gift card is composed of a unique code of 12 digits and has a validity of 12 months starting from its activation. You will receive the gift card by mail from Ecobnb after the purchase that you can do at this link. Do you want to know more? Here you will find the most frequent answers for the gift card of Ecobnb and the Terms & Conditions to use it. Good reading. 

FAQ: Answers to the Most Frequent Questions on the Gift Card

How to purchase an Ecobnb Gift card? 

You can purchase your digital gift card on this page:

On the purchase page you can: 

  • Choose a topic: Christmas, Birthday, Congratulations;
  • Choose the amount: For example 20€, 50€, 100€, or other amounts. 
  • Insert a message for the beneficiary, that will compare on the Gift Card.

Now you have to accept the terms and conditions of the gift card (that you will find in the following part) and click on “Continue”.

On the following page you have the chance to pay with a credit card or via PayPal.

How do I receive the Ecobnb Gift Card?

After the payment, you will be addressed to the page of your gift card. In this way, you can save it and print it.

The Gift card will be sent also via email to the mail address that you have specified at the moment of the purchase. 

Which is the validity period of the Gift – Card?

The gift card is valid for 12 months starting from the purchase.

What consists of the digital Gift Card of Ecobnb?

The gift card consists of a unique code of 12 digits that can be inserted on the platform at the reservation moment. 

If it was specified the email address of the addressee of the present, the code must be used with that email agreement at the moment of the sending of the requests of reservation.

How can I use my Gift Card on Ecobnb?

You have received a gift card on Ecobnb? To use it is very simple:

  1. First of all, go on the website of Ecobnb, discover our green propositions and choose where you want to go among thousands of eco-friendly destinations in Italy and in the world. 
  2. Send one or more requests of availability (see the following image). Remember to insert all the required data, selectYou have a Coupon Code”, specify the code that is the number with 12 digits of your digital Gift Card, and click on the button “ apply the coupon” (that will verify if the inserted code is correct).
  3. Wait for the availability answer of the accommodations (if you are not satisfied, you can send it another) and once you have received the availability, confirm your booking. 
terms and conditions
How to insert the Coupon Code of your Gift Card in an availability request on Ecobnb

Is it possible to combine 2 (or more) Ecobnb Gift Cars?

Yes, in each booking request you can combine up to a maximum of 4 Ecobnb gift cards, inserting their codes.

For example, if you have 4 gift cards worth € 50 each, you can use them to book a stay worth € 200.

Can I use the same Giftcard to book more than one stay?

Yes, the Ecobnb Gift Card can be used for multiple purchases of green stays until the value contained in the gift card has been used up. If the amount paid is less than the value of the gift card, the remaining amount is made available through the issue of a new gift card by Ecobnb, containing the residual amount of money.

For example, if you have a giftcard in the amount of € 300, and you use it to book a stay in the amount of € 200, you automatically receive a giftcard of the remaining amount (€ 100) to be used on Ecobnb within the same term the initial gift card.

Can I make partial payments with the giftcard?

Yes, you can use your Ecobnb giftcard for the partial payment of purchase on Ecobnb, paying the remaining amount directly to the accommodation concerned.

For example, if you buy one night for two people in the amount of € 80 using a € 50 giftcard, you can pay the remaining amount (€ 30) directly to the hotel where you will be staying.

Do you have any doubts or questions?

Write to us at

Terms & Conditions of use

1. Premise 

The term “Gift Card” refers to the digital gift card of Ecobnb.

2. Use 

The gift card of Ecobnb can be used on the platform to book nights, holidays, and green experiences, after the availability check of the accommodations. The reservations with Gift Card follow the instructions present at point “3. Reservation”. Other reservation procedures are not valid. 

If the total of the reservation is superior to the value of the Gift Card, the difference should be paid using another payment method used by the accommodations. If the total cost of the reservation is inferior to the value of the Gift Card, the total of the purchase order will be subtracted from the final payment of the Gift Card. You will receive by mail another gift card of the value of the remaining balance. 

No will further expenses will be applied for the use of the Gift card.

3. Reservation

The use of the gift card for the reservation of an eco-friendly holiday must follow the following steps:

  1. Step 1. The client sends one or more availability requests with a Gift Card starting from the page, choosing one or more eco-friendly accommodations and specifying all the data, including the code of the Gift Card (unique code of 12 digits ) that must be necessary validated online following the instructions of the site and clicking on the Botton “Apply a coupon”. The client must communicate the real information or Ecobnb will have the faculty to oppose to the reservation and purchase of the gift card.
  2. Step 2. The client waits for the answers to the accommodations that can receive per mail at the email address specified at the sending of the availability requests. If the accommodation does not answer within 48 hours it is to be considered non-available. 
  3. Step 3. The client reserve an eco-friendly holiday that prefers between the availability received via mail through the platform, answering within 48 hours from the received Availability Offer. If not satisfied, the client can send a new request for availability for the places or different periods. Once the reservation is confirmed, the gift card should be considered used and no more usable.
  4. Step 4. The client receives via mail the details of the confirmed reservation, together with the direct contacts of the accommodation and possible reminders from Ecobnb to remember the confirmed reservation and ask for feedback over the holiday. 

Every reservation that will not follow these steps, such as telephone contact and direct agreement with the accommodation, will not be considered valid for the reservation with the Giftcard. 

4. Limitations

The digital gift cards and the remaining balance of the gift card have a validity of 12 months from the date of emission of the gift card, which corresponds to the purchase date of the Gift Card. The expiry date of the Gift Card refers to the last date on which the stay can be used. The Gift Card, even if partially used, can not be recharged, resend, or converted into money. Once confirmed the reservation, the amount of the Gift Card should be considered spent and no more refundable. 

5. Risk and loss

The risk of loss and the ownership of a Gift Card can be transferred to the buyer at the moment of the electronic transfer of the Gift Card to the buyer or to the addressee or at the moment of the delivery of the courier, according to the different eventualities. We decline every responsibility for loss, theft, destruction or use not authorized of the Gift Card.

6. Fraud 

The Gift Card should be used with the same care adopted for the cash: Ecobnb will not substitute the Gift Card and will not refund its values in case of loss or fraud. If an illegally generated and obtained Gift Card will be used to book or purchase on, we have the right to close the counts of the clients and to charge the amount of the orders on alternatives payment method. 

7. Responsibility limit

Ecobnb excludes every guarantee, expressed or implicit to the Gift Card, included, by way of example, guarantee expressed or implicit of marketability or eligibility for a particular goal. If a Gift Card is not functioning you can request and we will be responsible for the replacement of the Gift Card. The legal provision applicable do not allow to predict limitations of the guarantee, such as exclusions and responsibility limitations for some damage, some or all the exceptions or limitations stated will not be applicable and you may have further rights. 

8. Purchase

The Gift Card can be purchased at the page, following these 3 principal steps:

Step. 1: Go to the special page Gift Card of Ecobnb: 

  • Choose a topic: Christmas, Birthday, Congratulations;
  • Choose the amount. For example 20€, 50€, 100€, or other amounts. 
  • Insert a message for the beneficiary, that will compare on the Gift Card.
  • Click on “Continue”

Step. 2: Finalize the purchase by validating the desired payment method (credit card or PayPal) and complete the other required information.

Step. 3: Receive via mail the recap of the purchase and the age of the Gift Card containing the unique code of the Gift Card. If it is a present, you can print the page and create a niche card or simply send the link via email to the addressee. 

9. General dispositions

We apply the General Dispositions of use and sale of (Terms and general conditions on the web site). The Gift Card emitted by Ecobnb s.r.l., a social enterprise of Italian rights. When you buy, receive or use a Gift Card, you accept that present general conditions of use of the Gift Card are regulated by Italian law. We reserve the right to modify the present conditions at our discretion. The present conditions are applied according to the limits expected by the law.