Cancellation Policies

Only when booked with Card on the Ecobnb Platform

The following Cancellation Policies are effective only if you booked with a Card (Debit, Credit, Prepaid, etc.) as represented in the picture below. Otherwise you have to contact directly your host.

Ecobnb allows hosts to choose a cancellation policy that fits their situation while also protecting guests and hosts from trip cancellations. Choose a policy below to learn more details.

Example
1 Day Prior
Mar 23, 2017
12:00 PM
A Cancellation within this time period will provide a full refund.
Check In
Mar 24, 2017
12:00 PM
A Cancellation within this time period will provide a 50% refund of the total nightly rate.
Check Out
Mar 27, 2017
12:00 PM
A Cancellation within this time period, before the cutoff time of 12pm, will provide a 50% refund of the remaining nights value. If canceled after the cutoff time of 12pm, the first night won't be refunded and a 50% refund will be provided for the remaining nights value.
A Cancellation within this time period will provide a full refund.
A Cancellation within this time period will provide a 50% refund of the total nightly rate.
A Cancellation within this time period, before the cutoff time of 12pm, will provide a 50% refund of the remaining nights value. If canceled after the cutoff time of 12pm, the first night won't be refunded and a 50% refund will be provided for the remaining nights value.
Example
7 Days Prior
Mar 17, 2017
12:00 PM
A Cancellation within this time period will provide a full refund.
Check In
Mar 24, 2017
12:00 PM
A Cancellation within this time period will provide a 50% refund of the total nightly rate.
Check Out
Mar 27, 2017
12:00 PM
A Cancellation within this time period, before the cutoff time of 12pm, will provide a 50% refund of the remaining nights value. If canceled after the cutoff time of 12pm, the first night won't be refunded and a 50% refund will be provided for the remaining nights value.
A Cancellation within this time period will provide a full refund.
A Cancellation within this time period will provide a 50% refund of the total nightly rate.
A Cancellation within this time period, before the cutoff time of 12pm, will provide a 50% refund of the remaining nights value. If canceled after the cutoff time of 12pm, the first night won't be refunded and a 50% refund will be provided for the remaining nights value.
Example
30 Days Prior
Feb 22, 2017
12:00 PM
A Cancellation within this time period will provide a full refund.
Check In
Mar 24, 2017
12:00 PM
A Cancellation within this time period will provide a 50% refund of the total nightly rate.
Check Out
Mar 27, 2017
12:00 PM
A Cancellation within this time period, before the cutoff time of 12pm, will provide a 50% refund of the remaining nights value. If canceled after the cutoff time of 12pm, the first night won't be refunded and a 50% refund will be provided for the remaining nights value.
A Cancellation within this time period will provide a full refund.
A Cancellation within this time period will provide a 50% refund of the total nightly rate.
A Cancellation within this time period, before the cutoff time of 12pm, will provide a 50% refund of the remaining nights value. If canceled after the cutoff time of 12pm, the first night won't be refunded and a 50% refund will be provided for the remaining nights value.

Additional Terms

12pm cutoff time

Trips are deemed to start at 12pm local time of the listing on the date of check-in, regardless of the guest’s actual scheduled check-in time. All cancellation periods prior to a trip are calculated based upon this cutoff time of 12pm local time for your listing. For cancellations during a trip, the cutoff time for cancellation is 12pm local time for the listing. After 12pm on any given day, the penalties for canceling may be different.

Issues with host or listing

If a guest has any issues with a host or listing, the guest must contact Ecobnb within 24 hours following the guest’s check-in. If an issue falls under our Guest Refund Policy the guest may be eligible for partial or full refund.

Making cancellations official

A reservation is only officially canceled once the guest has followed the steps on Ecobnb’s cancellations page and received confirmation. A guest can find the cancellations page on the Inbox section of the Ecobnb site.

Involving Ecobnb

Ecobnb has final say in any dispute between hosts and guests regarding the application of these cancellation policies.