Only when booked with Card on the Ecobnb Platform
The following Cancellation Policies are effective only if you booked with a Card (Debit, Credit, Prepaid, etc.) as represented in the picture below. Otherwise you have to contact directly your host.
Ecobnb allows hosts to choose a cancellation policy that fits their situation while also protecting guests and hosts from trip cancellations. Choose a policy below to learn more details.
12pm cutoff time
Trips are deemed to start at 12pm local time of the listing on the date of check-in, regardless of the guest’s actual scheduled check-in time. All cancellation periods prior to a trip are calculated based upon this cutoff time of 12pm local time for your listing. For cancellations during a trip, the cutoff time for cancellation is 12pm local time for the listing. After 12pm on any given day, the penalties for canceling may be different.
Issues with host or listing
If a guest has any issues with a host or listing, the guest must contact Ecobnb within 24 hours following the guest’s check-in. If an issue falls under our Guest Refund Policy the guest may be eligible for partial or full refund.
Making cancellations official
A reservation is only officially canceled once the guest has followed the steps on Ecobnb’s cancellations page and received confirmation. A guest can find the cancellations page on the Inbox section of the Ecobnb site.
Ecobnb has final say in any dispute between hosts and guests regarding the application of these cancellation policies.